Legal & Policies

Terms & Conditions

Introduction

Welcome to the Wildberry Skincare website. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

These Terms apply to all visitors, users, and customers of Wildberry Skincare.

Use of Website

You agree not to:

Use the website for unlawful or unauthorised purposes
Attempt to gain unauthorised access to any part of the site
Upload harmful files (viruses, malware, etc.)
Copy, reproduce, or commercially exploit any part of the website without permission

We reserve the right to restrict access or suspend accounts that violate these Terms.

Intellectual Property

All content on this website — including logos, branding, text, graphics, photography, designs, and product descriptions — is owned by or licensed to Wildberry Skincare.

You may not copy, reproduce, modify, or distribute any content without written permission.

Product Information

Wildberry Skincare aims to ensure product information is accurate; however:

Colours may appear differently on screens
Ingredients, availability, and pricing may change
Products may occasionally be discontinued

If the website introduces online purchasing in the future, separate Returns, Delivery & Payments policies will automatically apply and be incorporated into these Terms.

Pricing & Payment

Prices listed (if applicable) are subject to change.

If/when an e-commerce store is activated:

Prices will be shown in GBP
Payment must be made in full at checkout
Accepted payment methods may include credit/debit cards, PayPal, Klarna, etc.

Wildberry Skincare reserves the right to amend pricing at any time.

Order Acceptance & Cancellation

If online orders become available:

A confirmation email will be sent when an order is placed
Orders may be cancelled if stock is unavailable or if fraudulent activity is suspected
Customers may request cancellations prior to dispatch

Additional policies will be provided when e-commerce is activated

Third-Party Links

This website may include links to other websites (such as Etsy, Instagram, or delivery couriers). We are not responsible for the content, security, or privacy practices of external websites.

User-Generated Content

If users can submit reviews, comments, or upload content, Wildberry Skincare reserves the right to remove content that is:

Offensive
Misleading
Harmful
Spam or advertising

Users grant Wildberry Skincare a licence to publish submitted content on the website or marketing materials.

Liability Disclaimer

Wildberry Skincare is not liable for:

Losses arising from website downtime or technical issues
Inaccuracies in product information
User-generated content
Delays caused by third-party services (e.g., hosting, delivery services)

Nothing in these Terms limits your statutory rights under UK consumer law.

Indemnity

You agree to indemnify Wildberry Skincare from any claims, damages, costs, or liabilities arising from your use of the website or breach of these Terms.

Changes to These Terms

Wildberry Skincare may update these Terms from time to time. The latest version will always be published on this page.

Terms_&_Conditions-[Wildberry_Skincare].pdf

Last updated: 09 December 2025

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be resolved exclusively in the courts of England and Wales.

Privacy & Cookies Policy

Background

WILDBERRY SKINCARE (“we”, “our”, “us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.wildberryskincare.co.uk, and we will only collect and use personal data in ways described in this Policy and in a manner consistent with our obligations under UK law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Policy is requested when using our website.

Definitions and Interpretation

“Account” – an account required to access and/or use certain areas and features of our Site.

“Cookie” – a small text file placed on your device when you visit certain parts of our Site and/or use certain features. Details of the Cookies used by our Site are set out in Part 14.

“Cookie Law” – the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”).

Information About Us

Our Site is owned and operated by WILDBERRY SKINCARE, a company registered in England and Wales.

Registered office address: 23 Grosvenor Gardens, Shifnal , Shropshire, TF11 8EB
Email: Info@wildberryskincare.com
Telephone: +44 7581 175925

What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. We have no control over how your data is collected, stored, or used by those sites, and we advise you to review their privacy policies before providing data to them.

This Privacy Policy also applies to personal data submitted through Meta (Facebook/Instagram) Lead Ad forms where users provide their details directly to us via Meta Platforms.”

What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 as:

“Any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.”

This includes obvious information such as your name and contact details, and less obvious information such as IP addresses and online identifiers.

Your Rights

Under Data Protection Legislation, you have the following rights:

The right to be informed about our collection and use of your personal data.
The right of access to the personal data we hold about you.
The right to rectification if your data is inaccurate or incomplete.
The right to erasure (“to be forgotten”).
The right to restrict processing of your personal data.
The right to object to our use of your personal data.
The right to withdraw consent at any time (where consent is our lawful basis).
The right to data portability.
Rights relating to automated decision-making and profiling.

You may complain to the Information Commissioner’s Office (ICO) if you believe your rights have been infringed. However, we welcome the chance to resolve concerns directly.

What Data Do We Collect and How?

Data: Identity information (name, title, date of birth, gender)
- How: Online enquiry forms, conversations, or in-person meetings
Data: Contact information (address, email, phone number)
- How: Online enquiry forms, conversations, or in-person meetings
Data: Payment information (bank details, card details)
- How: Secure payment processing where applicable
Data: Project details and notes
- How: During business interactions and service delivery

How Do We Use Your Personal Data?

We must always have a lawful basis. Our uses include:

Purpose: Registering your enquiry or project
- Data Used: Name, email, phone
  - Lawful Basis: Consent
Purpose: Providing refurbishment/room services
- Data Used: Project details, contact information
  - Lawful Basis: Contractual necessity / Legitimate interest
Purpose: Managing payments
- Data Used: Payment details
  - Lawful Basis: Contractual necessity
Purpose: Communicating with you
- Data Used: Contact details, notes
  - Lawful Basis: Legitimate interest (to provide services)
Purpose: Marketing (where applicable)
- Data Used: Contact details
  - Lawful Basis: Consent (you opt-in)

We will only use your data for the purpose collected unless another purpose is compatible with the original.

Data Retention

We will not keep your personal data longer than necessary. Typical retention periods:

Identity & Contact information: kept while you are an active client and securely deleted within 28 days of a deletion request.
Payment information: retained only as long as necessary for transactions and statutory accounting requirements.
Project notes: retained as required to provide services or meet legal obligations.

Storage & Transfers

Data is stored in the UK or in countries with adequate safeguards approved by the ICO.
Where we use third-party processors (e.g., web hosting, email services), we ensure contracts and safeguards are in place, including Standard Contractual Clauses where required.
We protect your data by:
- Limiting access to authorised staff/contractors.
- Using encryption and secure storage.
- Maintaining a data breach procedure (including ICO/user notifications where required).

Sharing Data

We do not sell your data. We only share data:

With trusted processors (e.g., IT providers, payment processors).
If legally required (e.g., court order, law enforcement).
If our business is sold or merged (the new owner may use data under the same terms).

Marketing & Your Control

You can opt-out of marketing at any time via unsubscribe links or by contacting us directly.
You may also register with UK preference services (TPS, CTPS, MPS) to reduce unsolicited marketing.

Withholding Information

You may browse our Site without providing data. Some features (such as service enquiries) may require you to provide data. You can control Cookies (see Part 14).

Accessing Your Data

You may make a subject access request to obtain details of the data we hold. Requests should be made in writing to the contact details in Part 15. We will respond within one month, unless the request is complex (up to three months). No fee is charged unless requests are excessive.

Cookies

Our Site uses Cookies:

Necessary Cookies – enable essential site functionality.
Analytics Cookies – help us understand how visitors use our Site.
Marketing Cookies – may be used (with consent) to personalise content and measure ad performance.

You can manage cookies via your browser or our cookie banner. Blocking cookies may affect site functionality. A full cookie list can be provided on request.

Changes to This Policy

We may update this Privacy Policy to reflect legal or business changes. Updates will be posted on our Site. The latest version will always apply.

Privacy_&_Cookies_Policy-[Wildberry_Skincare].pdf